🛍️ Firetail Hosting Shopify Website Onboarding Guide

Ovi Quintanal

• 2 min read
🛍️ Firetail Hosting Shopify Website Onboarding Guide

This onboarding guide provides clarity and confidence as you prepare for client meetings about setting up Shopify websites. It clearly defines what clients should expect to provide, costs involved, and key project details.

1. 🎨 Branding & Company Information

Required Assets (Extra Cost if Missing)

  • Logos: Vector (.svg), High-res (.png), Low-res (.jpg)
  • Brand Identity: Colors (HEX/RGB), Fonts

Required Legal & Brand Content (Extra Cost if Missing)

  • Terms & Conditions, Privacy Policy, Refund/Return Policy
  • "About Us" content, Company Mission Statement

Brand and legal content are essential. Missing files incur extra design or content creation costs.

2. 🗂️ Pages & Specific Content

Common Pages (Extra Cost if Selected)

  • About Page: Company background, team photos, company mission.
  • Contact Page: Business address, phone, email, form specifics.
  • FAQ Page: Common questions provided with answers.
  • Testimonials Page: Customer-provided testimonials.
  • Shipping & Returns Page: Detailed shipping policies and return process.
  • Privacy Policy & Terms of Service: Clearly provided content or we assist (extra cost).

Content must be provided clearly; missing content may incur additional sourcing costs.

3. 📸 Media & Graphic Assets

  • Client-provided images: Product images, promotional banners, lifestyle images.
  • Acceptable formats: jpg, png, webp, mp4.

Limited media provided incurs additional graphic design charges.

4. 🎭 Theme Selection

  • Free Themes: Shopify official free themes
  • Premium Themes: Purchased via Shopify Theme Store (extra one-time cost)

Client responsible for providing theme selection details and licenses.

5. 🔌 Apps & Integrations

  • Premium apps for advanced functionality (extra cost)
    • Example apps: Reviews, marketing tools, inventory management, loyalty programs.
  • Payment gateways (Shopify Payments, PayPal, etc.) setup details provided by client
  • Shipping integration preferences and account details provided by client

6. 💵 Pricing Models

✅ One-Time Fixed Price

  • Clear, upfront pricing for well-defined, straightforward stores.
  • Includes store design, setup, product integration, and training.
  • Additional requests or changes after the approved scope incur new charges.

🔁 Ongoing Weekly Billing

  • Initial fee covers the first week and premium themes/apps.
  • Weekly billing thereafter based on active development.
  • Includes ongoing client collaboration, regular check-ins, and adjustments.

7. 🧑‍🏫 Training & Handoff

  • Comprehensive live or recorded training.
  • Full editor access for client upon completion.
  • Continued support available at additional rates post-launch.

🧾 Cost Breakdown Recap:

  • Initial One-time Costs: Premium themes, apps, missing branding/media/content.
  • Weekly Costs: Ongoing development, client-requested adjustments.

🚀 Why Clients Love Our Shopify Approach:

  • Transparent, flexible pricing
  • Clear expectations and easy-to-understand timelines
  • Complete control handed off to the client
  • Dedicated support team ready to assist

Review this guide before client meetings to confidently discuss project scope, pricing, and deliverables.